Cask Global Canning Solutions sends our equipment and people all over the world and love enabling success for our customers from very diverse backgrounds. The industries we operate in are young, entrepreneurial and most importantly - fun! Cask has grown from less than a dozen staff five years ago to more than 60 today and has sustained CAGR revenue growth of 30% for over a decade. Sounds awesome right?

Great customer service is about more than sales and customer surveys. It’s an opportunity to make a real connection with someone: a relationship based on trust, appreciation, and mutual benefit. Cask Global Canning Solutions (http://www.cask.com/) is a successful and growing company, and we want you to take the lead in a role committed to making exactly that kind of connection. We’ve been around since 1999, providing innovative and affordable canning systems to the world’s small and medium-sized businesses. Some of these creators include craft beer, cider, wine, cold-brewed coffee, kombucha, and other life-enhancing beverages. Cask has installed 1250+ canning systems in 60 different countries across the world, and now we are looking for someone new to join our team.

Customer Ambassador: Your main purpose in this role will involve managing all our client activity after they’ve come through our sales team. Starting with welcoming them to the Cask family, all the way through to installation, you’ll be the main point of contact for our client’s post-sale. Organization and attention to detail will be critical in this role as you manage the accounts and services of many different clients. Moving between our account system and meetings with our production team, you’ll coordinate our delivery and make sure everything goes well. There’s nothing quite like a truly satisfied customer, and as our lead in client services, you’ll be speaking with plenty of happy people. And when things aren’t going so well, you’ll be the one to find a solution and make things right. But the very best in this role will do more than keep our customers happy: they’ll take ownership of the post-sales process, make improvements, and be a familiar and dependable resource for our clientele and our team.

On a practical level, you will:

  • Enter new orders into our system.
  • Monitor order status, correct inconsistencies and ensure production is running on time.
  • Maintain regular contact with clients, including updating them on changes in their orders/services, answer any questions and weekly check-ins as required.
  • Liaise between clients, production, sales, finance, and installation teams to ensure a smooth and consistent post-sales process.
  • Coordinate activity with our sales team and support the sales process.
  • Assist with logistics and shipping our systems all over the world.
  • Ensure payments are coordinated with our accounting team.

If you’re ready to make a big difference for our clientele and take ownership of a very important role, we’re waiting to hear from you!

Working at Cask Global Canning Solutions: This is a full-time, permanent role with a competitive salary of $50,000 to $60,000/year commensurate with experience. We also offer a comprehensive group benefits package (health, dental, vision, etc.), and vacation, along with an RRSP matching program. You’ll work Monday to Friday, 9:00 a.m. to 5:00 p.m. You will be joining a team that is dedicated to getting the job done well - we believe “good enough,” is not enough. We are a committed group that loves the work we do and the people we work with. We value and invest in your professional development and offer significant opportunities to learn new skills and grow with the company.

Qualifications:

  • Experience in client services, account management, project management/coordination, sales/service or a similar role.
  • Experience managing 35+ active accounts at any given time.
  • Experience in sales/contract negotiation.
  • Proficiency with CRM software (Salesforce or similar) and MS Office (especially Word, Excel, and Outlook).
  • Experience with logistics would be an asset.
  • Experience in craft brewing or similar industry would be an asset.
  • Any technical knowledge related to mechanical design, automation/manufacturing, AutoCAD, etc. would be an asset.
  • Ability to pass a criminal record check.